19min chapter

Medicine and Science from The BMJ cover image

The data on physician associates in the UK, and speaking up in the NHS

Medicine and Science from The BMJ

CHAPTER

Voices of Safety: Establishing Open Dialogue in Healthcare

This chapter emphasizes the critical need for active listening to healthcare staff, patients, and families within the NHS to enhance patient safety and care. It discusses the importance of psychological safety and a shift towards collaborative leadership that values open communication and encourages staff to express concerns. The chapter highlights systemic challenges in the culture of speaking up, advocating for mechanisms that amplify staff voices and improve overall organizational accountability.

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