The Role of Humans in KYC Processes

People have a finite set of cognitive abilities that machines can just do a lot quicker at greater scale. What they can't do is perhaps communicate to clients or users when there is an error, when something is wrong. But it can provide more information and do it quicker. I feel that the advances in AI over the past few months are so great that we're increasingly searching for the role for people in some of these processes. We actually have quite a big team of people that look at documents, forensic document experts,. It's evolving hugely, a really frustrating.

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