4min chapter

The CMO Podcast cover image

Jennie Weber (Best Buy) | Retail Media at the Center of CES

The CMO Podcast

CHAPTER

Navigating Consumer Perceptions in Retail Transformation

This chapter explores Best Buy's adaptation to changing consumer expectations in the post-pandemic retail environment. It highlights insights from a consumer study that illustrate the shift towards seeking an inspirational partnership and the challenges retailers face in enhancing shopping experiences and brand engagement.

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