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Future of Property Management Panel with Travis Bohling, Matthew Whitaker, Jen Ruelens, Peter Lohmann

Triple Win Property Management

CHAPTER

How to Separate Operations and Customer Service From Operations

"We're doing really great at kicking it off and out of sales we need operations to grab it and pull it in that owner should never want to call that bdm again they just want to call the property manager," says Kelly. "I feel like onboarding and reducing churn is is one of the most important things you can do to improve your metrics and your profitability", she adds. 'i'm really impressed with the onboarding process that's second nature implemented'

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