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Surgeon Atul Gawande wants everyone to have a coach

Worklife with Adam Grant

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Embracing Hospitality and Learning Curves in Organizations

This chapter explores the significance of fostering a culture of accommodation and celebration within organizations, highlighted through Hilton's practices. It underscores the impact of such an inclusive environment on teamwork and joy, while also addressing the importance of accepting setbacks as learning opportunities in large-scale operations.

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