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5min chapter
The Future of Customer Service: AI, Automation, and Empathy with Noopur Bakshi of Hewlett Packard Enterprise
The Frictionless Experience
Navigating Travel Challenges and AI in Customer Service
This chapter discusses the personal challenges of airline travel, particularly flight cancellations, and examines the integration of artificial intelligence in customer service. It highlights the importance of balancing technology with human oversight while exploring the evolution of marketing in response to advancements in AI and automation.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode