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808: Trading Up to a Macro-Driven Career | Komal Misra, CFO, Starry, Inc.

CFO THOUGHT LEADER

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The Best Way to Maintain Customer Relationships Is to Get Into Your Sales Operations Function

90% of our customers leave us because they are moving to a different location where we don't offer service. So many customers will actually send us emales and writeus letters saying, i wish you offered service in x, y z city that i'm moving to. But since you don't, i have to transition to a different broadpand service provider. The best way to maintain our m p s cols is tomake sure we delight our customers all day and every day.

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