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#127: Rich Jordan - A Masterclass in Buying, Leading, & Operating a SMB Service Business

The Fort

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The Top 10 Asks for Plumbing and HVAC Services

The owner previously had, he basically considered himself a flat rate shop and to give some context plumbing companies and HVAC companies kind of demarcate along one line it's either you're either time of materials, or your flat rate time of materials think of like the auto body shop that says like hey we worked on your truck for four hours. So here's our price, right, and they break that out for you. A flat rate company is going to say, I fixed your drain. This is the price. Doesn't matter how long it took me doesn't matter what materials I use this is the price and it's, and what we've driven home for our technicians is to

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