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245: Allure of the Mean Friend

This American Life

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Tipping Dynamics: Friendliness vs. Aloofness

This chapter delves into an experiment examining how a waitress's demeanor affects tipping behavior in a Chicago restaurant. Through contrasting approaches of friendliness and aloofness with different tables, it uncovers unexpected trends in customer generosity. The findings reveal that tipping often stems from habitual practices rather than the quality of service provided.

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