AI-led Hyper-Personalization in Customer Service -- Peter Voss // Aigo.ai
MarTech Podcast ™ // Marketing + Technology = Business Growth
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The Benefits of Using an AI Driven Digital Assistant
One of the benefits of using a AI driven digital assistant is it's essentially unlimited forever memory. But humans aren't always programmed to have that memory before. How does artificial intelligence understand that humans don't always mean what they say? Ultimately, you'd want an AI to be sophisticated enough to tell those kind of sentiments and potentially adjust the conversation accordingly.
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