Salesforce & Microsoft’s AI Sales Challenges, AI’s Impact on Product & Sales Teams | Sep 16, 2025
The Information's TITV
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Startups vs Giants in CRM
This chapter explores how AI-driven startups like Sierra and Decagon are challenging industry giants like Salesforce and Microsoft in the CRM landscape. It highlights the innovative business strategies of these newcomers, the shifting priorities in technology, and the importance of value in securing customer relationships.
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