93. Feedback can be hard to give and harder to receive. Here are techniques to do both better.
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"I have had these interactions with consultants, and what I will say is I try to use the same model for trying to figure out what's going on for them in that moment," he says. "There's not judgment in there. It's just, here's what we wanna talk about ... Then I'm gonna give my observation." The different elements are the preview, the topic, the observation,. My point of view connects to patient safety or relationships... And then last, my open-ended inquiry, I'd love to hear what's happening for you?"
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