The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Engineering principles: Shaping the solution and building in small steps

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Introduction

Intercom believes clear guiding principles are the best foundation for building product and keeping teams aline. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work and help design solutions which efficiently deliver that value.

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