
Engineering principles: Shaping the solution and building in small steps
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Intercom believes clear guiding principles are the best foundation for building product and keeping teams aline. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work and help design solutions which efficiently deliver that value.
Transcript
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