REWORK cover image

James Glazebrook at Support Driven Expo Europe 2019

REWORK

00:00

Every One on Support Is a Great Way to Build a Better Customer Experience

Every one on support has helped us to close the gap between what our customers hoped for the product and what we have planned for it. So that's how i took everyone's support from a much into a much healthier, happier, more productive place than whn it was at two years ago. Make sure that what you do allis with the values of your company and of your support team. And above all, listen. This is the only way that i could work out that something was wrong with everyonon support and how to fix it. Re work is produced by shan hilder and me wayland wang.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app