
James Glazebrook at Support Driven Expo Europe 2019
REWORK
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Every One on Support Is a Great Way to Build a Better Customer Experience
Every one on support has helped us to close the gap between what our customers hoped for the product and what we have planned for it. So that's how i took everyone's support from a much into a much healthier, happier, more productive place than whn it was at two years ago. Make sure that what you do allis with the values of your company and of your support team. And above all, listen. This is the only way that i could work out that something was wrong with everyonon support and how to fix it. Re work is produced by shan hilder and me wayland wang.
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