
EP53: Mistral Large, Forecasting with LLMs, The Gemini Pile On & Is CoPilot Using GPT-4.5?
This Day in AI Podcast
Exploring the Limits of AI in Customer Service
A critical examination of AI assistants in customer service, questioning their effectiveness in handling complex cases compared to basic tasks. Discussion includes the limitations of corporate chatbots, challenges in autonomous conversations, and the need for better testing and policies. The chapter also touches on legal responsibilities, tools like Grogg, the evolution of co-pilot AI, and community engagement opportunities.
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