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"Quality" is the Word of the Year in Acquisition

eComFuel Podcast

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How Do You Get Customer Feedback?

The best places to get customer feedback are on the opposite spectrum from loyalists, says founder. "You can learn even more than from your loyalists," he adds. We put equal weights on knowing the best parts and the worst parts from our loyalists,. And it's mainly on that side, it's through surveys and through emails and SMS."

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