unSILOed with Greg LaBlanc cover image

502. Fraud, Cybernetics, and the Architecture of Unaccountability with Dan Davies

unSILOed with Greg LaBlanc

CHAPTER

Navigating Decision-Making in Organizations

This chapter explores the interplay between decision-making theories and Stafford Beer's viable systems model, emphasizing the need for proper allocation of decision rights in complex organizations. It highlights the law of requisite variety and its practical implications, particularly in adapting to external challenges while managing internal structures. Additionally, the discussion addresses the disconnect between organizations and customer feedback, advocating for a focus on genuine engagement to better align company practices with user needs.

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