The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Measuring every conversation: How CX Score is changing the game

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Navigating the Nuances of AI in Customer Support

This chapter delves into the intricate integration of AI in customer support, stressing the need for a balanced understanding of team performance. It champions the idea that AI should augment human interactions, addressing customer misconceptions and fostering a collaborative dynamic for improved service quality.

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