Enhancing Security in Digital Banking: A Conversation with Monzo's Chief Information Security Officer

The chapter features a discussion with Mike Bray, the Chief Information Security Officer at Monzo, highlighting the importance of leading security efforts across infrastructure and product to ensure a secure experience for customers. Security measures such as known locations, trusted contacts, and secret QR codes are detailed to enhance safety for customers making transactions, with a focus on preventing fraud before it occurs. The discussion emphasizes the significance of building customer trust through innovative security features in the digital banking landscape.

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