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7min chapter
Timed bombs: Israel’s pre-election attack on Iran
The Intelligence from The Economist
The Future of Customer Service: AI Integration
This chapter explores the increasing use of generative AI in customer service, showcasing its potential to enhance interactions and manage customer complaints effectively. It also raises concerns about the implications for human employees as businesses shift to AI-driven models while addressing customer skepticism toward automated assistance.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode