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17min chapter
What Most Brands Get Wrong About Retention - Feat. CEO of Upzelo
Chew on This - Digestable DTC Content
Innovative Customer Retention Strategies
This chapter discusses effective strategies to enhance customer retention in subscription models, emphasizing the crucial transition between the first and second month of engagement. Speakers share insights on understanding consumer motivations and adapting subscription offerings to meet customer needs, advocating for a more emotionally-driven approach beyond financial incentives. The chapter also highlights innovative methods, such as loyalty programs and community events, to foster deeper customer connections and reduce churn rates.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode