The former CEO of Home Depot, Frank Blake, would write like hundreds of thank you notes a month. Bo says he can't do it for all the people and that's one reason why he doesn't send them. Other reasons include: Oh, that'll cost too much money or I don't know how we'll sustain that. But if it's overly formalized and it's not passion driven and real, it can be, it can backfire said Bo.
Little things change culture. This week, Pat, Tracy, Beau and Matt talk about the popsicle hotline, a jar of jellybeans, and the DMV.