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Fin 2: The Next Generation of AI-First Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Unveiling the Future: Fin2's Revolutionary Impact on Customer Service
In this chapter, the chief product officer reveals Fin2, an advanced AI customer service agent, detailing its capabilities and reliability. They emphasize the need for authentic performance metrics, showcasing Fin2's impressive resolution rate of 51% and its potential to reshape customer support.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode