The Importance of Giving the User the Credit

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I couldn't help but think about Steve Jobs and, you know, when you talked about giving the user the credit. Isn't it funny and sad because Steve Jobs said if the user has a problem, it's our problem. It's not their problem. We didn't research enough. But I do feel like because of that, we can move on. We can challenge them some more. And this doesn't eliminate the need to make things clear. It just means we don't have to treat them in a way that disempowers them in any way.

Dan Brown inspires us to get great at asking questions because 'the question' is one of our most invincible resources. He reminds us to maintain a spirit of collaboration with the the team members we’re struggling with since they care as much about the project as we do. He encourages us to always peer beneath the surface at the underlying structure of whatever we’re working on. He also motivates us to never settle.

Secret Identity (7:47)
Origin Story (9:29)
Biggest Failure (20:23)
Awkward Testing Story (23:27)
Design Superpower (28:04)
Design Kryptonite (30:52)
UX Superhero Name (33:50)
Fights for Users (36:08)
Habit of Success (40:54)
Invincible Resource (43:27)
Recommended Book (51:23)
Practical Design Discovery (53:40)
Overcoming Team Tension (57:00)
Best Advice (69:04)
Contact Info (71:48)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/042

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