Product Management - Is Retention Really Important?

The metrics that matter is growth, number of customers, retention, active usage. "We're going to get better at doing more n p s surveys instead of doing them less frequently," he says. In a traditional sales and engineering lead company, people stop thinking once somethings sold,. But true growth really comes from whether the product is essential to that user, right? And any big growth company, or any big growth product, has come up with an answer for what would happen if i took this product away?"