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Building the Business Case with Dick Thomas

Revenue Builders

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Gold Miner Discovery: Uncovering the True Value

This chapter discusses the concept of gold miner discovery in sales, emphasizing the importance of probing deeper into the customer's pain and uncovering the true value of a solution. It compares the process to swinging a pick against a wall in a cave, gradually uncovering more valuable information about the pain and its cost. The chapter highlights the need for persistent questioning and understanding the annualized cost of the pain before moving on.

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