UserTesting’s Janelle Estes on using human insight to create memorable experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Introduction
Jenel estes is the chief insight officer for user testing, a video based user experience testing service company. She talks about how business's obsession with data has created a disconnect from customers. Jannel: "We have such a big opportunity in front of us"
Transcript
Play full episode
