What happens when customers meet chatbots? Discussing our latest research on AI in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Perceive a Chatbot
The problem is a lot of the time they don't work very well in practice. One participant described it as like getting past a gatekeeper, which really starts with me. It can also just be like, OK, something I have to get through, but doesn't necessarily add value to me. So that's kind of the frustrating aspect of it.
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