CD: Why Digital Healthcare Is Crucial for Modernizing the Patient Experience with Tony Ambrozie, SVP and Chief Digital Officer/CIO for Baptist Health South Florida
Outcomes Rocket
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What's the Multi-Layer Approach to Digital Transformation?
There are a number of areas of focus, obviously. The way we start really is mapping the consumer and the user journeys in their interactions with us. And finally, the focus on the actual consumer experiences, which is manifested through web presence and an app presence. So that's where I think we've been doing tremendous progress, making tremendous progress over this two years in getting there.
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