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Inside the Mind of a Supercommunicator, with Charles Duhigg

Afford Anything

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Embracing Empathy in Communication

This chapter explores the story of John Bully, illustrating how empathy and recognizing shared humanity can enhance communication. It emphasizes the power of connecting on a human level to bridge differences and foster mutual understanding. Through examples like a middle manager navigating workplace challenges with effective questioning, the chapter underscores the importance of empathy and deep communication in various scenarios.

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