216. Creating an Environment of Continuous Coaching w/ Morgan J Ingram
The Customer Experience Podcast
The Importance of Customer Experience
When it comes to customer experience, it's about making people feel like they're part of the word. Walt Disney literally would buy pretzels, snacks and eat it and count how many steps so that he knew when he was done with the snack or the piece of food and say we need to put a trash can here. That's what I think about customer experience is like creating an emotional bond with the customer. So the retention levels are high and also they're willing to be advocates and share their experience with others.
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