
How to Develop a Frictionless Client Service Experience
Marketing Agency Show
00:00
Building a Frictionless Client Experience
This chapter explores the integration of customer experience with marketing strategies, advocating for a holistic approach that addresses both lead generation and retention. The speakers emphasize the importance of creating a seamless service experience while minimizing obstacles for clients, using analogies like a leaky bucket to highlight underlying issues. They also discuss the challenges of starting a new business, sharing insights on patience, hard work, and the importance of celebrating small victories.
Transcript
Play full episode