Punk CX with Adrian Swinscoe cover image

The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

Punk CX with Adrian Swinscoe

CHAPTER

Delusions in Customer Service

Exploring the disconnect between directors and VPs in customer service, focusing on the negative impact of implementing new channels without considering agent experience and expertise. Discussing the perception and value of customer service roles, as well as the gap between training and real-life scenarios.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner