The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

An AI-first approach: How RB2B created a lean, scalable support system

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Streamlining Support with AI

This chapter explores the integration of an AI agent into a B2B support system, focusing on its role in enhancing operational efficiency. It discusses the strategic decision to prioritize automation, which allowed staff to handle higher volumes of inquiries while maintaining quality service. The evolution of customer perceptions regarding AI in support is also highlighted, showcasing a growing acceptance of these technologies over time.

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