How to Change the Emotional Tenor of Conversations

"The simplest expression of curiosity, which is truly a magical elixir in a workplace," she says. "How do you walk in this room as a creative kick ass smart collaborator to this person on the other side of the table who is probably also feeling undervalued?" She adds: "I can only focus on some things I can control. But beyond that, how it's going to turn out, it's beyond my control."

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