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Talking Customer Centricity with Wharton Professor, Peter Fader (ENCORE)

RESTAURANT STRATEGY

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Shifting to Customer Centricity

This chapter explores the misconception that a great product alone can ensure customer loyalty, urging restaurant owners to adopt a customer-centric approach. It discusses the importance of understanding varying customer segments and the value of personal engagement, particularly in the wake of industry challenges. Additionally, the chapter emphasizes the necessity for restaurants to own their customer data and leverage technology to enhance relationships and drive business sustainability.

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