There is a ton of opportunity, even for brands we hold up as being really great at customer experience. If you think of a coffee brand that has a real great ap, i order the same thing every time. So there's lots of ways to improve. But every, every example i just gave and you gve, relies on data. And if you buy it right now, you know, maybe it's some special but that doesn't happen. It will be the fuel that will power your business into the future.
Startup Basics is BACK! This series will focus on one of the most important aspects of any successful startup: the customer. On episode one, Salesforce's Tiffani Bova joins to break down all things customer experience: defining it, what an amazing experience looks like, how startups can beat the incumbents, and more!