4min chapter

The eCom Ops Podcast cover image

[Special Mix] Ten Professionals Share the Role Automation Plays In eCommerce Business Operations

The eCom Ops Podcast

CHAPTER

The Role of Automation in Amazon

Automation is important for, I call it putting things on rails. Once you've discovered something that works, try to find a way to automate specific components of it. Amazon has enormous amounts of AI and there's thousands of engineers which are focused on these things. There's no more manually pressing to retry someone's failed payment or sending a manual email to someone saying, "Hey, your payment didn't go through"

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