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What to Do about Instagram’s 11 Monthly Changes

Social Pros Podcast

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Instagram

Jen: I would like to more of those business features rolled out, making it easier and having them understand that that is such an important part of the platform's creation. Hafei: i think they kind of opened that pandora's box when they had any direct reply to a story initiates a direct message. A lot of brands don't want to do customer service on instagram. But what we get on them isy, it's not really your choice, right? If that's where your customers are, that's where they're going to go for customer service.

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