The Future of Customer Service With AI

At forethought, we use human-centered AI to transform the customer service experience. In all of these cases, you have a question that you need answered, but you're greeted by being put on hold or by an agent who doesn't have the full context. The idea behind forethought is what if there was AI embedded into this interaction into the system? And our long term kind of mission and vision release is to bring this first to customer service, but also to every single kind of human centered workflow could benefit from AI in this way.