The Limits of Crucial Conversations

You can't make someone engage in a relationship with you if they don't want to. We have to understand the limits of crucial conversations I think to that extent. One of the really powerful ideas around crucial conversations is that safety psychological safety in a conversation is not created by content by what we're saying it's created by intent why the person thinks I'm saying it and so as I think about creating intent there's two main areas I want to focus on: Do we have mutual purpose which we spoke a little bit about earlier and second do we have respect? So one of the things that is probably natural for a book like this too is maybe using some mnemonics for readers who are