6min chapter

The Retail Pilot cover image

Terry Lundgren: Leading the Evolution of Department Store Retail and the State of the Industry Today

The Retail Pilot

CHAPTER

Retail Revolution: Adapting to Change

This chapter explores the pressing challenges retailers face, such as oversaturation of physical stores and evolving consumer behavior. It highlights a department store chain's strategic shift towards smaller formats to enhance customer experience and optimize operations amid economic pressures.

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