Fueling the AI machine with the knowledge it needs
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Enhancing Knowledge Management and Collaboration for Content Maintenance
Exploring the tools and processes employed to keep content up to date in the knowledge management system, emphasizing collaboration between teams for submitting suggestions and updates. The discussion includes the use of reports and design teams to address unanswered questions and enhance system efficiency.
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