Building Product & Ops at Uber (with Brian Tolkin)
ACQ2 by Acquired
00:00
Navigating Ride-Sharing Complexities
This chapter explores the intricate systems behind ride-sharing services like Uber, emphasizing the technological and operational challenges faced by new entrants in the market. It highlights the importance of product operations groups to bridge communication between centralized teams and local insights, particularly in diverse markets like India and China. Additionally, the chapter discusses Uber's global strategy, innovation in service offerings like Uber Pool, and the need for thoughtful product development to balance rider satisfaction with driver needs.
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