How to Coach a Person With Talent Themes

Jim Collison: It's not so much what you're going to say, it's what you'll hear. He says that baseball players watch the seam of the ball when they're up at bat. "There's just nothing like preparation," said Gallup President and Chief Executive Officer Robert Swinburne. As we go through our chat today, I want to talk a little bit about listening. And then I think there's a couple things about reserving judgment or letting the conversation unfold.