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435 Entrepreneurial Marketing by Philip Kotler

The Marketing Book Podcast

00:00

How to Navigate Customers

Only about 8% of consumers globally are committed to the brands they buy. Every company has to see if it could design points of differentiation as well as points of parity, he says. Starbucks is going to make sure that whatever all the other coffee makers and stores offer in their coffee, that Starbucks is at par with those benefits. But if that's all it's par at, then it is a commodity. So the company has to have differences as well that can't be matched by competitors.

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