Re-engaging Difficult Collections Customers

What if you could turn every difficult conversation into an opportunity for connection and understanding?

In this episode, Kwame Christian is invited by Melina Palmer, host of The Brainy Business podcast and instructor at Texas A&M University’s Human Behavior Lab, to give a special guest lecture on the psychology of negotiation.

Kwame breaks down his Compassionate Curiosity Framework — a simple, science-backed approach to managing emotions, defusing tension, and creating better outcomes in both business and life.

You’ll learn how to:

• Stay calm and effective under pressure

• Use empathy as a strategy (not just a feeling)

• Handle difficult personalities — even bullies

• Set boundaries without escalating conflict

• Turn emotional conversations into productive solutions

This class blends behavioral science, emotional intelligence, and real-world negotiation strategies into one powerful lesson.

If you’ve ever wished you could stay in control when conversations get tough — this episode is for you.

Get the first chapter of any of Melina’s books for free: ⁠ www.thebrainybusiness.com/ANI⁠

Buy the Book "HOW TO APPLY BEHAVIORAL ECONOMICS SO CUSTOMERS BUY": ⁠https://thebrainybusiness.com/pricing-book/⁠

⁠https://www.amazon.com/Truth-About-Pricing-Behavioral-Economics/dp/1684813433⁠

⁠Follow Melina Palmer on LinkedIn⁠ https://www.linkedin.com/in/melinapalmer/

⁠The Brainy Business⁠ https://www.linkedin.com/in/melinapalmer/

Contact ANI

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