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Building Trust and Loyalty in Business - Alisa Imperial

The Home Service Expert Podcast

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Gamification and Trust in Business Training

This chapter underscores the role of gamification in training to enhance skill retention while also exploring the pivotal role of trust and loyalty in consumer behavior. It discusses how businesses can create memorable customer experiences by prioritizing value over price and investing in employee well-being. Additionally, the chapter addresses the transition of technicians to leadership roles and the significance of relevant training in fostering personal and professional growth.

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