Village Global Podcast cover image

All Things Marketplaces with Dan Hockenmaier, Casey Winters, and Lenny Rachitsky

Village Global Podcast

CHAPTER

Centralization Versity, Centraliation Versity - The Main Point to Unpack

The average contact, customer service contact per reservation was like one point two. This meant ther beam vews more of a travel agency than, youan an online travel sit. And so we actually had imbedded, i think they were clled product specialist on each team that basically wor channel from the c x team That reported ote of the most common issues, what's causing problems in c x? What are they surfacing?

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner