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All Things Marketplaces with Dan Hockenmaier, Casey Winters, and Lenny Rachitsky
Village Global Podcast
Centralization Versity, Centraliation Versity - The Main Point to Unpack
The average contact, customer service contact per reservation was like one point two. This meant ther beam vews more of a travel agency than, youan an online travel sit. And so we actually had imbedded, i think they were clled product specialist on each team that basically wor channel from the c x team That reported ote of the most common issues, what's causing problems in c x? What are they surfacing?
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