S1 E13 | Understanding the B2B vs. B2C and Product Development Formats
The Circuit Breaker
Productivity and Customer Satisfaction
The way i think about satisfaction is it's about them actually making progress. So we have to find out where that, where that threshold is from both sides. It's about finding the overlap. That's the most important aspect. And so understanding one set of jobs of of the buyer, ore the customer, and and the consumer, or the user,. Because they are willing to make trade offs to make it work for both of them. The salespeople are trying to buy it to help them sell, and the information's different.
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